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Why We Hate Customer Service

The Sound of Ideas
Friday, September 12, 2008 at 9:00 am
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Think customer service is bad now? Just wait. It’s about to get worse. In fact, some companies are “firing” customers who complain a lot.
Customer service has gone the way of beehives and Burma Shave signs. Getting complainers out the door or off the line fast is the new business mantra. Resolving the complaint is often secondary at best. Customer Service, how bad is it, why and how do we fix it? Image courtesy atlasapple.wordpress.com

Guests

Sheryl Harris, Plain Dealing, Cleveland Plain Dealer
Jack Gillis, Director of Public Affairs, Consumer Federation of America

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